Faq

Questions before and after purchase

Will the colour look exactly the same on my screen?

Screens and lighting can affect how colours appear. Use the shade name and available product details alongside the photographs, and ask if you need clarification.

Where can I check delivery and returns?

The shipping page lists the store’s current delivery settings. The return policy explains how to contact the store and which return terms apply.

How do I ask about my order?

A shade name, size or product link helps us understand your question. If you need information about an ingredient that is not listed, ask before ordering.

Visit Contact, Shipping & delivery or Returns & refunds for more information about Charlie Scott's.

For product or order questions, email support [at] charliescottsepl.com.